Terms & Conditions

1. Licensing & Regulatory Compliance

H&H Executive Ltd operates in full compliance with Stockport Council Private Hire Operator licensing conditions.

All bookings are pre-booked and recorded in accordance with licensing rules.

Booking records are retained for the period required and made available to authorities on request.

Only licensed drivers and licensed vehicles are used for passenger journeys.

2. Insurance & Vehicle Safety

All vehicles are insured for hire & reward and are additionally covered by public liability insurance.

Vehicles are maintained to manufacturer standards and undergo regular safety and condition checks.

No vehicle is dispatched if a known safety defect exists.

3. Driver Standards & Conduct

All chauffeurs hold valid Executive hire driver licences.

All drivers are DBS-checked.

Professional conduct is mandatory — discretion, confidentiality and courteous behaviour are expected at all times.

Drivers are prohibited from smoking, vaping or using handheld devices whilst transporting passengers.

4. Booking, Waiting & Deviations

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5. Night-time Operations

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6. Payments & Charging

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7. Cancellation & No-Show

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8. Lost Property

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9. Equality Statement

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10. Safeguarding Statement

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11. Data Protection & Confidentiality

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